Soul 2 Soul – Terms & Conditions

1. Nature of Service
Soul 2 Soul provides therapist matchmaking and optional coaching support. We are not a medical or mental-health provider and do not diagnose, treat, or offer therapy. All counseling or therapeutic services are delivered solely by the independent licensed therapists you choose to engage.

2. Confidentiality
All personal information shared through questionnaires, intake calls, and follow-ups is kept private and used only to facilitate your therapist matches. We will not disclose your information to third parties except (a) to the therapists you consent to be introduced to, or (b) if required by law.

3. Payment & Refund Policy
General: Full payment for the selected tier is due at booking through our secure checkout.


Tier 1 – Soul Seed: Single one-time payment of $67. Because the service begins immediately, payments are non-refundable once we start the matching process.


Tier 2 – Soul Spark: Single one-time payment of $97. Because the service begins immediately, payments are non-refundable once we start the matching process.


Tier 3 – Soul Sailing: Billed at $127 per month for one month only. The first payment is processed at booking. If you cancel before the intake call is scheduled, you may request a full refund within 24 hours of purchase. After the intake call is confirmed or the matching process begins, the payment is non-refundable.


No partial refunds are provided for unused sessions, missed calls, or if you decline all therapist matches.


4. Rescheduling & Cancellation
Intake calls (for tiers that include them) may be rescheduled once with at least 24 hours’ notice.

Missed calls or cancellations with less than 24 hours’ notice may forfeit that session without refund.

5. Eligibility & Scope
Clients must be 18 years or older and reside in a location where tele-therapy or in-person therapy is legally available.

Soul 2 Soul’s role is limited to matchmaking and optional consulting. We cannot guarantee therapist availability, insurance acceptance, or that a therapeutic relationship will result.

6. Marketing & Promotion
By engaging our service, you grant Soul 2 Soul permission to use non-identifiable, aggregated data (e.g., overall success rates or anonymous testimonials you voluntarily provide) for marketing or promotional purposes. We will never share your name, likeness, or personal story without your explicit written consent.

7. Agreement
By purchasing any Soul 2 Soul tier, you acknowledge that you have read, understood, and agree to these Terms & Conditions. This agreement is governed by the laws of your state, without regard to its conflict-of-law provisions.